Simplify the return process
Online retailers face a variety of challenges: an optimal shopping experience for their customers or the smooth delivery directly to the doorstep, just to name a few. Nonetheless there is one topic in particular to focus on: the optimal return process.
Too small, too big or too late... There are various reasons for customers to return their purchase. The return process is a part of the shopping experience.
Offer your customers an easy return process in addition to a fast delivery. This increases your customers satisfaction and makes them want to choose your services again. The only question is: how can you manage all this at once?
With shipcloud you can adapt the return process exactly to your needs. You can decide whether you want to
- provide your customers with a return portal or
- enclose the return label with the parcel