shipcloud Return - return management

For an easy return process

Online retailers face a variety of challenges. In addition to an optimal shopping experience for their customers and the smooth delivery right to their doorstep there is one thing to focus on: the optimal return process.

Because there's always something. Too small, too big or too late. There are many reasons for a return and they never fail to appear.

Only those who offer their customers a smooth return in addition to fast delivery can look forward to returning customers. But how do you manage to optimise all of this at the same time?

With shipcloud you can design the return process exactly to your needs. You can decide whether you want to

  • provide your customers their own return portal or
  • put the return label in the parcel as an insert

Your own return portal

With the help of a return portal your customers can easily create a return label by themselves - exactly when it is needed.
Optimise your return process and minimize your workload
DHL, DPD or UPS. Let your Customers choose who they use for returns
Increase customer satisfaction. A smooth service from dispatch to return

As a shipcloud customer you can set up your own return portal in a few minutes and without complex software projects. You can use DHL, DPD and UPS. Whether you are using our business rates or your own carrier accounts.


  • Set up your return portal for DHL, UPS and DPD in a few minutes
  • Adapt to suit your store design
  • Let your customers choose who they use for returns
  • Return labels for your customers can be downloaded as PDFs or sent conveniently via e-mail
  • Get a better overview of returns, including shipping status
  • The return portal can also be used with your own return conditions and also if the outbound shipment was not created via shipcloud

You want to test shipcloud and the return portal?

Return inserts with shipcloud

Regardless of the return portal, you can create return labels which can be put into in your parcels as inserts. This makes your return process even more flexible, as you can respond to all customer requests without any problems. Using this method you can also create return labels for DHL, DPD or UPS - both with our rates and with your own accounts. Give it a try!