Hermes with shipcloud

With shipcloud, you can quickly and easily connect Hermes to your store, ERP, or inventory management system. To do this, use our API or one of the plug-ins already available.

This enables you to create shipping labels automatically from your existing system. There is no need to laboriously type in names and addresses or import address data via CSV files. With integrated shipment tracking, you and your customers also know exactly where the shipment is at all times.

The Hermes logistics group will transport your parcels safe and fast to more than 20 european countries. Matched to your individual needs Hermes allows you to ship anything from small packages to bigger parcels within sizes S to XXL.

The benefits of shipcloud integration:

  • Use our Hermes business customer terms and conditions
  • Alternatively, use your own Hermes account
  • Ship your parcels in no time at all without complex integration projects
  • Take advantage of automatic shipment tracking - fitted to your own design

You can start using Hermes with a few simple steps. Just register and write us an email to support@shipcloud.io and the pickup point will be created.

An overview of Hermes integration into shipcloud:

As soon as you register, Hermes is ready for you to use for shipments under the terms and conditions available to shipcloud as a business customer. If you already have your own Hermes account, you can easily enter the details into shipcloud.

In both cases we will need to activate the carrier Hermes for you.

If you would like to use Hermes, please write us an email to support@shipcloud.io.

The following services are available

Shipping option Additional Service
Standard (EU-wide) 1 (S/O) Tracking (S/O)
Returns (S/O) Collection (S/O)

(S/O): Possible under shipcloud terms and with own account

(O): Possible only with own account

Get started now with Hermes

Find out everything you need to know when shipping with Hermes using our rates or with your own account.

Send parcels at shipcloud rates

We have put together some important information for you here if you are shipping your Hermes parcels at our rates. Please note that our full range of services is currently only available for shipping from Germany.

Please write us to support@shipcloud.io. We will gladly activate Hermes for you.

Parcel insurance

Every parcel is insured nationally and internationally up to €500. Please note that this insurance is valid only if your shipments have been packed in accordance with Hermes packing guidelines.

Returns

It is currently not possible to create return labels for Hermes with our rates. You can create return labels if you have your own Hermes account.

Maximum dimensions and weight

Max. weight: 31.5 kg
Max. Length: 120cm
Second max. length: 60cm

Max. combined length and girth: 360 cm

You can calculate the girth size as follows: girth size = (height + width) x2 + length (in cm)

Please note that it is not possible to send bulky shipments at shipcloud rates.

Surcharges

Hermes reserves the right to impose surcharges, e.g., for address correction, manual sorting, and deliveries to islands and outlying areas. A surcharge may also be applied if the actual parcel dimensions or weight do not correspond with those specified. In case of Hermes, surcharges will also incur if you are using special packaging as well as non box-shaped parcels or shipments with pieces sticking out. shipcloud reserves the right to pass on these charges to you. In case of incorrect details concerning measurements or weight of parcels we will charge you with an additional fee. You can see the rates of our fees here. If you have any questions about bulky items with Hermes, you can get further information here.

Information concerning parcel drop-off and collection

Hermes shipments within Germany sent at shipcloud rates can be easily picked up at your storage area or store. The drop off at a service point isn't possible.

Please note that pick ups may come with additional costs. For further information, please contact our support team at support@shipcloud.io.

Shipments using your existing Hermes account

If you would like to integrate your existing Hermes account into shipcloud, we will be happy to activate your account. Please send an e-mail to support@shipcloud.io.

When your account has been activated, you can continue sending parcels at your rates. In this case, your individual terms and conditions apply with regard to:

  • transport insurance
  • (regular) collection/deposit of shipments at service points
  • worldwide/international shipping, including outside the EU
The following information is required to configure your Hermes account

Once activated, 'Hermes' will appear in your shipcloud WebUI under 'Settings' -> 'Carriers' -> 'Hermes'.

You need to enter the following details in shipcloud:

  • username & password (the login details of your Hermes account)
Returns with your own Hermes account

In order to create Hermes return labels via shipcloud, you will need your own return account with Hermes. Please ask your Hermes account manager for this account.

Shipping to non-EU countries

When shipping to non-EU countries, please remember to complete the relevant customs documents, e.g., pro forma or commercial invoice. As we do not currently support customs/tax formalities and the associated documentation, you will have to clear your shipments directly. Please follow the guidelines provided by Hermes and contact the carrier directly if you have any queries or visit www.zoll.de/EN.


1 shipcloud supports shipping your Hermes parcels from Germany to the EU. Please note that shipments outside of the EU are currently not possible via shipcloud with Hermes.