UPS shipping with shipcloud

With shipcloud you can quickly and easily connect UPS to your store, ERP or inventory management system. To do this, use our API or one of the plug-ins already available.

This enables you to create shipping labels automatically from your existing system. There is no need to laboriously type in names and addresses or import address data via CSV files. With integrated shipment tracking, you and your customers also know exactly where the shipment is at all times.

Whether you send standard-, express or return, in Germany or worldwide - UPS always has the perfect solution.

The benefits of shipcloud integration:

  • Use our UPS business customer terms and conditions
  • Alternatively, use your own UPS account
  • Create the right return label for each shipment or use our return portal for UPS, DHL and DPD
  • Take advantage of automatic shipment tracking - fitted to your own design
  • Use additional services like UPS Express and UPS Express Saver

You can start using UPS with a few simple steps. Just register, add your default from address and you're done!

An overview of UPS’ integration into shipcloud:

As soon as you register, UPS is ready for you to use for shipments under the terms and conditions available to shipcloud as a business customer. If you already have your own UPS account, you can easily enter the details into shipcloud. We show you how to do this here.

The following services are available

Shipping Option Additional Services
UPS Standard (international) (S/O) 1 Tracking (S/O)
UPS Return (international) (S/O) 2 Deposit at carrier service point (S/O)
UPS Express Saver (1 Day) (S/O) 3 Additional insurance (O)
UPS Express (1 Day Early) (S/O) 3 Adult signature (O)
UPS Express 12:00 (S/O) 3 Cash on delivery (O)

The specifications are for shipping from Germany. It is also possible to ship from another country outside of Germany if you are using your own UPS account. In this cace please contact sales@shipcloud.io.

(S/O): Possible under shipcloud terms and with own account

(O): Possible only with own account

Get started now with UPS

Find out everything you need to know when shipping with UPS using our rates or with your own account.

Send parcels at shipcloud rates

We have put together some important information for you here if you are shipping your UPS parcels at our rates. Please note that our full range of services is currently only available for shipping from Germany.

Parcel Insurance

If you are using UPS at shipcloud rates the limit of liability according to UPS applies to the shipments. If lost or damaged, every UPS parcel is insured nationally and internationally up to €510.

Please note that if you don’t follow the UPS terms of carriage, your liability claim may not apply. You can find more information about this directly at UPS.

Express Shipping

When shipping with UPS using our accounts, you can also use express shipping. We can offer you attractive UPS-Express-conditions which are especially interesting for international shipments.3

We have integrated the following additional Express-services for UPS into shipcloud:

UPS Express (1 Day Early): For delivery on the next working day till 10:30

UPS Express 12:00: For delivery on the next working day till 12:00. This service is only available for shipping within Germany.

UPS Express Saver (1 Day): For delivery on the next working day.

Returns

You can easily create UPS return labels and put them into your parcels or use our return portal. These labels are billed on a usage basis.

If you put your return labels into your parcels you can also create returns to Germany for your international parcels.

Returns created via our return portal can only be used within Germany.

Maximum dimensions and weight

Max. weight: 31,5 kg
Max. length: 100cm
Second max. length: 76 cm
Max. girth: 330 cm

Please note that shipments larger than those listed above are not possible at shipcloud rates. This option is only available with your own UPS account.

Surcharges

UPS reserves the right to impose surcharges, e.g., for address correction, manual sorting, and deliveries to islands and outlying areas. A surcharge may also be applied if the actual parcel dimensions or weight do not correspond with those specified.

shipcloud reserves the right to pass on these charges to you.

Information concerning parcel drop-off and collection

UPS shipments sent at shipcloud rates can be dropped off at any UPS Access Point. You can also request one-off collections for your shipments for the following day by clicking the button.

For further information, please read our FAQ about one-off collections.

We advise you to drop off your express shipments at any UPS Access Point at the same day, 17:00 at the latest. Please contact UPS directly for specific timings for your drop offs in order to guarantee a delivery for the next working day. You can find more about this here.

Please note that UPS may charge additional pick-up fees. For information please contact support@shipcloud.io.

Using your own UPS account in shipcloud

If you would like to intergrate your existing UPS account into shipcloud, we will be happy to activate your account. Please send an e-mail to support@shipcloud.io.

Once activated, UPS will appear in your shipcloud WebUI under "Configurations" -> "Carriers" -> "UPS".

When using your own UPS account, you can use shipcloud from around the world. Therefore your default from address doesn’t has to be in Germany.

You will use your own UPS account under your existing terms and condition, which may include:

  • transport insurance
  • (regular) collection/deposit at UPS locations
  • and international shipping (including outside the EU)
All you have to do then is enter the following details:
What you need Description
Accountnumber: Your UPS account number
Billing Account Number: If the UPS account number of the invoice is different to that of the sender.
Username/Password: Your login details for "My UPS"
Service Access Token: Pre-populated by shipcloud
Express shipping

We have integrated the following additional Express-services for UPS into shipcloud: 3

UPS Express (1 Day Early): For delivery on the next working day till 10:30

UPS Express 12:00: For delivery on the next working day till 12:00. This service is only available for shipping within Germany.

UPS Express Saver (1 Day): For delivery on the next working day.

Additional services for UPS

For UPS the following additional options are already integrated in shipcloud:

  • UPS Cash on delivery
  • Additional insurance
  • UPS Adult Signature

These services are currently only available via API request and only with your own UPS account. If you book these services, there may be additional costs.

Returns using your own UPS account

To create return labels you can also use your own account with the carrier UPS.

As a shipcloud customer you can easily create UPS return labels and put them into your parcels or use our return portal. You will then use your own UPS account under your existing terms and condition such as cost and payoff.

If you put your return labels into your parcels you can also create returns to Germany for your international parcels.

Returns created via our return portal can only be used within Germany.

Shipping to non-EU countries

When shipping to non-EU countries, please remember to complete the relevant customs documents, e.g., pro forma or commercial invoice. In addition, UPS requires a description of the shipment contents. As we do not currently support customs/tax formalities and the associated documentation, you will have to clear your shipments directly. This is also the case if you send shipments exclusively through shipcloud, i.e., if you do not have your own UPS account. Please follow the guidelines provided by UPS and contact the carrier directly if you have any queries.


1 shipcloud provides assistance from Germany for international shipping of your UPS parcels.

2 Create UPS Return Label for your shipments send from Germany.

3 With UPS you can also ship via Express abroad. You can use UPS Express and UPS Express Saver. UPS Express 12:00 is only available for shipping within Germany.

UPS Express: International delivery on the next working day till 10:30 within Germany or till 12:00 to most european business addresses. UPS Express Saver: International delivery on the next working day

Please note that the stated terms are in transit time. The scheduled timings are without guarantee and can vary from different destinations. For further information, please visit faster.ups.com/de or evaluate the exact transit time for your shipments.