You can try shipcloud for a period of one month, during which we will waive the monthly and transaction fees. This way you’ll have enough time to properly test all features of shipcloud.
At the end of that trial period, you will only be billed for any shipping labels you have created through shipcloud. Therefore you will be required to enter your payment details before starting your subscription.
If you decide to do an upgrade to another pricing plan during this initial one-month period, you will also be billed for the new standing charge. After the first month your membership will be automatically extended and will continue with a payable standing charge for your chosen subscription. If you cancel your subscription before the end of the trial period, your account will automatically be closed at the end of that period.
Please note that there are subscriptions without this trial period. If you are uncertain about your subscription choice, our support team will be happy to assist you.
Our offer, with all connected carriers and services, is so far only available to customers from Germany in full.
Shipping from other countries is possible under the following conditions:
If you want to use our service outside of Germany, at the moment only UPS, DPD and GLS are available as carriers, only with own contracts from the respective countries.
In addition to the monthly and transaction fees for your chosen pricing plan, you will be charged for each shipping label you create. If you do not have a direct account with a carrier, you can send your shipments through shipcloud business rates. Shipping charges vary by carrier, shipment dimensions and/or weight, and the destination country.
For more information on shipping label prices, click here.
If you’re using your own shipping rates in shipcloud you will be billed directly from your carrier.
For more information, please contact email@example.com.
Credit card payment (MasterCard and Visa), Paypal and SEPA direct debit are available to all new customers.
Furthermore, we offer payment on account upon request and after verification. Please contact firstname.lastname@example.org for more information.
After the first month you can cancel your shipcloud subscription every month at the end of your contractual period. Please note that special rules apply when upgrading or downgrading your account (see next question).
Yes, you can upgrade or downgrade at any time. Each pricing plan is valid for one month. All upgrades are active from the time of purchase. You will also receive a credit for any time remaining on your previous billing period. This credit will be deducted from the first month's payment for the new billing period. If you downgrade your pricing plan, your new plan will become active at the end of the current billing period. For example, if you started your current subscription on the 15th day of a particular month, your downgrade will become active on the 15th day of the following month.
Please note that the starter subscription will not longer be available after you change your subscription. Therefore you can’t downgrade to a starter-subscription.
1 Only for shipping from Germany
2 All prices are net excl. VAT
3 Only the above-mentioned carriers are available in this subscription. If you require additional carrierss or want to integrate your own carrier accounts into shipcloud, you must select a different subscription. If you have any questions, please contact our support team. Please also note that for the creation of shipping labels via shipcloud business rates, separate shipping costs, depending on the package and carrier, may be incurred in addition to the above-mentioned costs.